Designing for designers: Insights into the knowledge users of inclusive design

The article turns the inclusive-design lens onto designers themselves, asking how practitioners find, understand and apply knowledge about diverse users. Its EDI contribution is to show that inclusive outcomes depend not only on the availability of evidence but also on how that evidence fits design cultures, roles and workflows. Designers have different levels of expertise, authority and access to users; methods must therefore be legible, timely and persuasive within organisational settings. This matters because valuable accessibility research can have little impact if it is poorly translated into the moments when decisions are made. The paper supports EDI by identifying knowledge-transfer and tool-design challenges, helping institutions move from specialist guidance toward practices that can be adopted by wider design teams.